Privacy Policy

Effective Date: February 9, 2026

At Dropsasa, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our store or engage with our audio advice.

Corporate Governance & Data Controller

Dropsasa is a digital commerce platform owned and operated by Madavi Africa Ltd. By using this platform, you acknowledge that Madavi Africa Ltd acts as the Data Controller for all personal information collected. We implement rigorous organizational and technical measures to ensure your data is secure and handled in strict accordance with the Kenya Data Protection Act (2019).

1. Information We Collect

We collect information to provide a better experience and fulfill your audio gear orders:

• Identity & Contact Data: Name, email address, phone number, and delivery address.

• Financial Data: Payment details processed through our secure gateways (M-Pesa, Stripe, or Bank Transact). Note: We do not store full credit card numbers on our servers.

• Technical Data: IP address, browser type, and location data used to calculate shipping and improve site performance.

• Usage Data: Information about how you use our website, such as the “Audio Advice” articles you read or products you view.

2. How We Use Your Data

We use your information only when the law allows us to. Most commonly, we use it to:

• Fulfill Orders: Process payments and coordinate shipping with our logistics partners.

• Customer Support: Respond to your technical inquiries about home audio setups.

• Personalized Experience: Recommend gear based on your interests (e.g., suggesting Atmos speakers if you’ve viewed our Dolby Atmos Movie guide).

• Marketing: With your consent, we send newsletters about new HIFI arrivals or exclusive enthusiast events.

3. Data Sharing & Third Parties

We do not sell your data. We only share information with trusted partners essential to our operations:

• Logistics Partners: Courier services that need your address and phone number for delivery.

• Payment Processors: Secure gateways that handle financial transactions.

• Analytics Providers: Tools like Google Analytics that help us understand web traffic (data is typically anonymized).

4. Cookies and Tracking Technologies

Dropsasa uses cookies to enhance your browsing experience.

• Essential Cookies: Required for the shopping cart and checkout to function.

• Performance Cookies: Help us track which “Audio Advice” pages are most helpful to our community.

• Marketing Cookies: Used to show you relevant audio gear on social media platforms after you leave our site.

• You can manage your cookie preferences through your browser settings.

5. Data Security

We have implemented industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

6. Your Legal Rights

Under the Kenya Data Protection Act and various international regulations, you have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for marketing communications at any time.

• Object to the processing of your data for automated decision-making.

7. Contact Us

For any questions regarding this Privacy Policy or your data, please contact our Data Protection Officer at Madavi Africa Ltd:

• Email: privacy@madavi.africa (cc: privacy@seashell-squid-708391.hostingersite.com)

• Address: The Piano, Brookside Drive, 1112 Westlands, Nairobi, Kenya.